Support Policy

BitPusher staff is normally in-office from about 9am to 6pm US/Pacific time, Monday through Friday. We don’t monitor the incoming tickets on a 24×7 basis which means that normal requests (e-mail or phone) generated outside of those “normal business” hours (and sometimes those generated late in the day on a busy day) will be assigned, scheduled and/or started the next business day

If you need urgent support (24×7 day or night) call the support hotline (1-888-9PUSHER) and choose URGENT support. You will either be connected directly to a technician or be prompted to leave a voicemail. If the latter, a pager alert will go to the on-call technician who will respond within 1 hour. Most of the time we’ll respond much faster, within just a few minutes.

If you have a non-urgent issue that doesn’t require immediate attention, you may open a Support Ticket and we’ll assist you as soon as possible.