end of an era

In May of 1999, BitPusher acquired our first customer-facing server and signed our first colocation contract.  Over the next several years we increased our physical server footprint and colo infrastructure, focusing most of the next several years on providing a combined hosting-plus-management offering.

This morning, we shut down our colo and sold off the remaining equipment in it.  While the number of servers we manage continues to grow, and in some cases we still sell hosting (from third parties), maintaining our own physical infrastructure is no longer a fit for us.  The advantages of larger hosting environments have increased, from being able to provision or de-provision many servers quickly to having large enough networks to withstand large DDoS attacks to having geographical diversity with unified management.  Much of what makes a modern hosting company effective requires larger-scale infrastructure than it makes sense to tie to a primarily services-oriented business.

Also, the quality of hosting available, whether dedicated servers or cloud, has improved greatly while the costs have plummeted.  And we’ve realized that while understanding the performance and reliability characteristics of server hardware and networks is indeed central to the full application stack management that we do, most aspects of running a data center are really distractions from the application-centric focus that defines BitPusher.

 

dal-noc hardware issues (no production impact)

Our NOC server in Dallas is currently having some problems and this may cause some spurious alerts to go out. Softlayer is attempting a chassis swap to resolve the hardware issue. In the meantime, nagios and munin graphs are offline in Dallas, affecting any customers whose systems are monitored from there.

Update: The server is back online now and service alerts are recovering.

Update2: Several queued alerts went out about 1:30am Pacific, they were false-positives. The situation is now stable.

BitPusher support policy

To our valued customers, colleagues, friends and fans.

This post should help to clarify our support policy. There often seems to be some misunderstanding about how responsive we (BitPusher) will be during the weekend or evening hours.

BitPusher staff is normally in-office from about 7am to 6pm US/Pacific time, Monday through Friday. We don’t monitor the incoming tickets on a 24×7 basis which means that normal requests (e-mail or phone) generated outside of those “normal business” hours (and sometimes within depending on how busy we are which as of late is VERY) will be handled the next business day. By handled I mean seen, assigned, scheduled and/or started.

If you need urgent support (24×7 day or night) call the support hotline (1-888-9PUSHER) and choose URGENT support. You will either be connected directly to a technician or be prompted to leave a voicemail. If the latter, a pager alert will go to the on-call technician who  should respond within 1 hour. Most of the time we’ll respond much quicker, within just a few minutes.

Any questions can be posted to comments here.

Mark Foster
Sr. Systems Engineer

The “new guy” – Sales addtion to BitPusher!

Hi, my name is Eric Purviance…

I have the privilege of becoming BitPusher’s Sales Director this year as of Oct.

For the business side of my life I have spent the last 10 years in the semiconductor industry, serving from junior to senior sales positions. During my job growth I traveled often to South East Asia, responsible and supporting sales directly in both North America and Philippines.

I have a wide and diverse background that began spending 7 years in the U.S.Navy, most of that as a SEAL. During my time traveling through Asia, Africa and Middle East, I learned the value of honesty and humility, which enabled me to understand people, while training to be fiercely goal oriented.

I enjoy a good drink, joke and fine dining.

Farewell Westin

This weekend we say goodbye to our offices on floor 17 of the Westin Bldg

It was good while it lasted. Here are some parting shots of our views, taken with my camera phone.

Thanks to Phil for both putting up with us and putting us up.

The Westin building is arguably still the primary hub of telcos and ISPs in Seattle.

I’d post some of the infamous meet-me room on floor #19 if I had any, but I will say my short visit in 2003 was astonishing.