We offer a flexible and comprehensive portfolio of services. From consultative workshops to one-off projects, infrastructure overhauls to 24/7 monitoring and support provided by senior engineers, we’ve got you covered. We have the expertise and scale to envision, build, and maintain the perfect home for your app.
24/7 Monitoring and Response
Gain peace of mind for your entire stack: server/cloud infrastructure, operating systems, databases, application servers, caches, and more. When something breaks, we fix it. Unless it requires changing your application code, our 24/7 team has the breadth and depth to cover it. We’re always looking for ways to fine-tune infrastructure, processes, and monitoring, learning from incidents and optimizing based on the metrics we collect.
Assessments and Workshops
Foster a deep understanding of underlying goals and concerns, surface your team’s valuable insights, and drive toward powerful solutions with our in-depth assessments and collaborative workshops.
Led by BitPusher experts who are both senior engineers and experienced facilitators, these engagements efficiently lay the groundwork for transformative change. Whether you’re looking to solve cost challenges, rearchitect an application, enhance internal DevOps practices, or create a roadmap, these engagements surface the right solutions for your organization and your team.
Assessments: Using one-on-one interviews, hands-on infrastructure analysis, and automated tools, we benchmark your current state against your business goals and recommend impactful improvements.
Workshops: In a deeply technical session, typically lasting two full days, our senior engineers guide your team through a collaborative process to uncover challenges, architect solutions, and create consensus on the right way forward.
Rapidly evolving technology and best practices open new opportunities. Based on an in-depth analysis of your current state and business goals, we revamp your environment in place to improve scalability, manageability, redundancy, security, performance, and cost-effectiveness. Our proven processes and customized platforms build on mature, standardized templates to reduce risk and cost while ensuring you get the full benefits of modern technology.
Ongoing Management and Support
Clients large and small trust us with primary responsibility for the daily operational state of their online services. In addition to 24/7 monitoring and response, we handle the day-to-day administration of systems, cloud, software, and databases. Our services include basics such as security updates and capacity management, as well as deeper, forward-looking process and architecture improvements.
No matter the size or level of complexity, we work closely with you to move your live application into a new cloud or physical infrastructure with minimal disruption. Beginning with your business requirements, we design architecture that supports your needs and priorities. We set up data replication for all databases and data stores, even those without native replication support. We handle the buildout, including automation, and work closely with you to ensure a smooth transition.
Our work with many customers and business models gives us insight into likely trajectories for new apps. Using this perspective, we design a home for your app that minimizes costs, maximizes flexibility, and lays the groundwork for the future. Key to this approach is deploying a robust operational framework early in the process, including instrumentation, monitoring, replication, and security, so that you can make data-driven decisions from the beginning.
Combining open-source tools and cloud provider functionality, we automate provisioning, configuration management, and many administrative functions. We can provide complete automation for creating and destroying test environments, ensuring consistency with production and supporting cost-effective testing at large and small scales. Our reusable engineering model leverages similarities between your environment and others we have worked with, greatly reducing automation costs.
Technical Debt and Project Backlogs
When day-to-day responsibilities result in a growing to-do list, we can step in and get things done on a project or ongoing basis. We address needs of any size, approaching each job with the same business-centric philosophy, transparent communication, and focus on value.
The success of your app depends on making good decisions from the start. We contribute technical knowledge, operational expertise, and an understanding of how DevOps contributes to developer effectiveness, helping you choose the optimal starting point and understand likely growth paths. The breadth of our experience operating diverse apps over 20+ years means we are well-positioned to provide real-world insight into typical outcomes.
Modern cloud environments offer many ways to set up the same application services, but different architectures and resource choices will deliver different results. We understand how cloud and infrastructure components behave under normal and stressed conditions and use this knowledge to optimize the environment based on your priorities. We also help you understand costs, tracking resource utilization to ensure maximum value for your money.
Security and Compliance
We consider security fundamental to everything we do, manifesting in our attention to detail across all aspects of architecture, configuration, permissions, and data management. In addition to the latest security tools and best practices, we use sophisticated models to identify and protect against threats and risks before they affect your organization. Because of this intensive approach, we have a successful track record of helping clients comply with specific regulatory frameworks such as GDPR, CCPR, SOC 2, HIPAA-ePHI, and PCI-DSS.
Redundancy and Data Protection
We start by modeling your application to understand specific data risks and then help deploy the most appropriate solutions to address them. We support a full range of cloud-native and custom-built options for redundancy, from resource pools to failover methods to distributed systems. We implement well-designed traditional backup systems as well as replication and distributed services. In addition, we can help select and set up appropriate disaster recovery methods.
Technical Infrastructure Mergers and Acquisitions
After purchasing an application or company, the new owner must adapt infrastructure and operations to fit the new context, including user, technology, and organizational needs. In addition to technical execution, we address issues such as reporting, visibility, vendor management, SLA requirements, and process evolution. We are available to support your success at any stage, from initial evaluation to technical execution to ongoing support.