We act as an extension of your team and believe that great DevOps requires transparency, clarity, and collaboration. We use multiple communication methods including Slack, HipChat, formal reporting, and regular meetings on security, ops issues, and project work. Our ticketing system shows you all active work and current status so that you’re never left in the dark.
Team Based Approach
Each client has a technical account manager and primary engineer for day to day contact. Senior engineers are available 24/7 and are cross trained in your full stack. You’ll never speak with an engineer who isn’t familiar with your account.
We conduct daily briefings to leverage collective knowledge, allowing us to resolve issues quickly and to make thoughtful decisions around architecture and allocation of resources for long term savings and scalability.